I Love ImageShack

Ok, not really. But I do have an appreciation for their customer service. Some background: I bought ‘credits’ from them to be able to upload zip’d files. Yesterday I tried to upload a zip’d file with 13 pictures in it. It looked like it worked and my credits disappeared… but no pictures. Huh? I have done this before, and it is not hard. I went and read the FAQ and Common Questions. Nope, no answer. I then sent a note to Customer Service with a ton of information. What I expected was my 13 credits back and hopefully my pictures. What I got was this:

We will be adding 100 credits for you inconvenience.

-Jack

Now that is customer service. They couldn’t get me my pictures, they apologized and they ‘reimbursed’ me above and beyond what was necessary. Gotta love it.

Side Note: Stole the blockquote from Ogre. Thanks Ogre!

Posted by vw bug at April 10, 2005 07:50 AM | TrackBack